A Division of United Cerebral Palsy of San Diego County
Monday – Friday,8:00 am – 4:00 pm
You know sometimes we get so busy with putting out fires that we don’t stop to take the time to say, “Gosh, we really love working with you!” Please consider this a l-o-n-g overdue communication to tell you just that – We LOVE working with you and the terrific team at Precision Assembly.
Honestly, I don’t know how y’all do it – constantly meet and exceed our expectations and helping us out when we’ve dropped the ball at our end. Your crew is so knowledgable about postal regulations and has provided my staff with terrific input on design of our mailing pieces so that we can be assured that our direct mail reaches our members as quickly and efficiently as possible. I think you saved us a lot of money when you advised us on the layout of our last newsletter redesign. Whew!!!As we refer anyone who wants to “rent” our mailing list to you, please know that I’d only do that (sole source option) if I was 100% confident that these folks will get top notch customer service and a great mail house experience. I do get some initial push back from folks who want to use their own mail house and just ask us to forward our membership list to their mail house. They do not like the thought of using a different mail house and that is understandable… but they do it (they have to!) and then they are always very complimentary of you and the Precision Assembly staff. I love to say “I told you so!”
Each month, it’s a treat to see David roll in here with the dolly and pack up our newsletter to take away to the post office. He’s such a pleasant fellow and our whole staff enjoys dealing with someone who knows their stuff (he can whip out his cell phone and confirm our postal balance faster than you can imagine!).
Bob, please let me know if and how we can be an even better customer to you! We’re grateful for the service and support we get from you and would love to reciprocate!
All the best,
Elizabeth T. O’Malley, The American Institute of Architects
Good morning, Bob.
Thank you for providing this opportunity to give a testimonial to Precision Assembly. We enjoy working with your organization and appreciate your service. Leslie
The Children’s Dental Health Association of San Diego (CDHA) uses Precision Assembly exclusively for our bulk mailing needs. The company is excellent. Bob Johnson is a consummate professional. Mr. Johnson works with us to keep our postal costs low, our address lists accurate and our mailings in compliance with United States Postal Service requirements. His knowledge and one on one attention to each customer is invaluable. Precision Assembly’s service is always impeccable and their delivery is prompt. In addition to their excellent service to its customers, Precision Assembly is a division of United Cerebral Palsy and provides employment opportunities to workers with disabilities. CDHA appreciates our working relationship with Precision Assembly and looks forward to many years of continued partnership!
Leslie Sennett, Childrens Dental Health Association of San Diego
The relationship between the California Association of Teachers of English (CATE) and Precision Assembly goes back more than fifteen years when they began maintaining our membership list and providing mailing services for our fliers and our magazine, CALIFORNIA ENGLISH. During these years, our requests for services have increased with Precision now handling some of our credit card transactions and retrieving membership information on line. They are always quick to respond to our requests and make us feel that they care a great deal about our organization.
We are particularly pleased by their work in several areas.
When we added credit card processing to Precision’s duties, we were pleased that they handled it well and accurately, and, especially, that they followed through on any problems.
Some of our mailings require special treatment. Precision is able to mail some items to only a specific portion of our membership or to mail our annual convention flyer to both our current members and to expired members from the last two years.
We receive a quick response to requests for information by phone or e-mail. Often, they are able to give us the needed information during the call.
CATE is a large organization with many people who submit information about membership. We occasionally make mistakes, but Precision is quick and accurate in correcting our errors when we notify them.
Precision’s invoices are detailed and accurate. In all these years I can remember no errors. They make it easy for me to keep track of expenditures in membership and mailing.
Precision not only keeps good membership records for CATE, but they arrange storage for past issues of our magazine, so we have copies for many years.
Precision monitors and keeps us informed of changes in Post Office regulations for bulk mail.
Anne Fristrom, California Association of Teachers of English